CRM & Business Applications

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Multiple companies are experiencing a shortage of resources for manual processes, while their customers expect quick responses and individualized treatment. This challenge is often intensified by outdated, inflexible IT systems that are unable to support change and new ways of working.

Transform work processes with flexible applications and automation

The solution to these challenges lies in modern, flexible solutions that can better handle cross-functional work processes, data-driven innovation, and workflow automation.

We implement business solutions and automation targeted at sales, marketing, and customer service areas using Microsoft Dynamics 365 Customer Engagement and Power Platform.

We use these technologies because they are among the leading in the field and they easily integrate with existing systems.

How we can help

From strategy to implementation:

Process Analysis and Optimization of Business Processes
Platform Assessment
Digital Strategy and Architecture

Examples of solutions:

Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP) integration and modernization
Customer Service and Customer Insights
Sales Support
Field Service Solutions
Customer Data

A modern platform for process optimization

Effective support of the customer journey is crucial to prioritize the customer in all interactions, which requires efficient internal processes that reduce friction for employees serving customers in sales, customer service, marketing, or service areas.

Business solutions built on Dynamics 365 and Power Platform can assist in managing various functions such as accounting, HR, marketing, sales, production, and inventory management. The platform can also be leveraged to automate manual processes, remove bottlenecks, and free up resources to focus on core business activities.

Business applications delivered with Dynamics 365 and Power Platform can streamline processes across the entire company, making work easier for employees and ultimately creating a better customer experience.

A flexible IT architecture that supports modern applications and automation is necessary today for businesses aiming to support the entire customer journey and facilitate more efficient interactions with their customers, while also easing the workload for employees.

Niels Ferdinand Karstensen Partner at Immeo and responsible for Business Applications & Automation